Skip to main content

Error: Invalid token

Troubleshoot the following error "The token for the user is invalid. Please remove app from the provider GoogleDrive and try again."

J
Written by Jason Taylor

❗️ Error: The token for the user is invalid. Please remove app from the provider GoogleDrive and try again.
​
This error occurs if you have connected the same Google Drive account on multiple Platform profiles.
​
To fix the issue, follow these steps:
​

1. Go to https://myaccount.google.com/security#connectedapps.
2. Under Apps with access to your account, select Manage apps.

3. Select Ansarada Integrations, then select Remove access.

4. From the Remove access pop up, select OK.

✅ Tip: Once these steps have been followed, login to the Platform and re connect your Google Drive. Learn how to reconnect here.

Did this answer your question?